Privacy Policy

The controller responsible for data processing is: www.german-care.com

We may process the following categories of personal data:

• Identification data: name, billing address, shipping address
• Contact data: email address, phone number
• Order data: products ordered, order number, purchase date, return data
• Payment data: payment status, payment provider reference, transaction confirmation
• Communication data: messages, support requests, complaints
• Technical data: IP address, browser type, device data, operating system, log files
• Cookie and consent data: cookie preferences, consent date, consent status
• Marketing data: newsletter subscription, unsubscribe status, campaign interaction

We process personal data for the following purposes:

• To operate and secure our website
• To process orders and deliver products
• To process payments and invoices
• To provide customer support
• To handle shipping, returns, refunds, complaints, and warranty claims
• To comply with tax, accounting, and legal obligations
• To prevent fraud, misuse, and security incidents
• To improve our website and services
• To send marketing communications where permitted by law or consented to by the user

We process personal data on the following legal bases:

• Contract performance, where processing is necessary to process and deliver an order.
• Legal obligation, where we must retain invoices, tax, accounting, or compliance records.
• Legitimate interests, where processing is necessary for website security, fraud prevention, customer support, business administration, and legal defense.
• Consent, where we use optional cookies, analytics, advertising tools, or newsletters requiring consent.

When you visit our website, our hosting provider may automatically process server log data such as IP address, date and time of access, requested page, browser type, operating system, and referrer URL.

This processing is necessary for website operation, security, error analysis, and abuse prevention.

Hosting provider: DigitalOcean

We use cookies and similar technologies.

Strictly necessary cookies are used for website functions such as shopping cart, checkout, security, language selection, and session management.

Optional cookies, including analytics, marketing, tracking, or third-party cookies, are used only where legally permitted and, where required, only after your consent.

EU guidance states that strictly necessary service cookies may not require consent, while tracking, advertising, analytics, and similar cookies may require prior consent and clear information.

You may change or withdraw your consent at any time through: Cookie Settings

If you place an order, payment data may be processed by payment service providers.

Depending on the selected payment method, this may include:

• PayPal
• Stripe
• Klarna
• Shopify Payments
• Credit Card Provider
• Bank Transfer Provider

Payment providers may act as independent controllers for certain processing activities. Their own privacy policies may apply.

To deliver your order, we share necessary delivery data with shipping service providers, such as:

• Name
• Shipping address
• Email address, where needed for tracking
• Phone number, where needed for delivery
• Parcel and tracking information

If you contact us, we process the information you provide to respond to your inquiry, resolve issues, document communication, and protect our legal interests.

If you subscribe to our newsletter, we process your email address and consent data to send marketing communications.

You may unsubscribe at any time by using the unsubscribe link in the email or by contacting us.

We may use analytics or advertising tools only where legally permitted and, where required, only with your prior consent.

Tools may include: Google Analytics, Meta Pixel, TikTok Pixel, Google Ads, and Other.

Do not publish this section unless these tools are actually used.

We store personal data only as long as necessary for the purposes described in this Privacy Policy.

Order and invoice data may be retained for statutory tax and accounting periods. Support and communication data may be retained as long as necessary to handle the request and defend legal claims.

If personal data is transferred outside the European Economic Area, we use appropriate safeguards, such as adequacy decisions, EU Standard Contractual Clauses, or other legally recognized mechanisms.

You have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at: info@german-care.com

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

Our website is not directed at children. We do not knowingly collect personal data from children without appropriate legal basis or parental consent.

We may update this Privacy Policy from time to time. The current version is always available on this page.